Consultations are by appointment only, which can be made by telephone or in person. Every morning Dr Banik does telephone consultations between 8.00am - 9.30 am. Our practice nurses can deal with most problems; you can book to see them through reception. The receptionist may ask for certain information to help you decide who you need to see and the type of appointment required.
You may be offered to see GP at Royal Victoria Hospital in Folkestone. This clinic will have access
to your GP medical records and needs to be booked via your GP practice or by NHS 111. It is open 7 days a week from 8am to 8pm.
The Surgery has appropriate access, toilet facilities and parking for disabled patients. Guide dogs are welcome.
These are for patients who are, seriously ill and cannot attend surgery, such as the terminally ill or bed bound, frail patients. Some problems may be dealt with by telephone advice.
If you require a home visit please telephone the surgery before 10.00am. The receptionist will ask for full details of the patients’ name, date of birth, address, telephone number and reason for visit. This information will assist the doctor in planning the visits. It is the practice’s policy to telephone the patient prior to making a home visit to ensure that the visit is absolutely necessary.
Many problems may not require an appointment or visit but can be dealt with over the phone. Apart from telephone triage the most convenient time to telephone is 10.00 – 11.00am or 14:00-15:00. You may be asked to leave your telephone number so that the doctor/nurse can ring you back.
Examples of problems that can often be dealt with by telephone advice :
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
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