APPOINTMENT INFORMATION

Appointments – 01303 851021

Consultations are by appointment only, which can be made by telephone or in person.   Every morning Dr Banik does telephone consultations between 8.00am - 9.30 am. Our practice nurses can deal with most problems; you can book to see them through reception. The receptionist may ask for certain information to help you decide who you need to see and the type of appointment required.

GP clinic at walk in centre Folkestone

You may be offered to see GP at Royal Victoria Hospital in Folkestone. This clinic will have access
to your GP medical records and needs to be booked via your GP practice or by NHS 111. It is open 7 days a week from 8am to 8pm.

Please remember:

  • Appointments are for  ten minutes only
  • There is usually only time to deal with ONE problem per appointment
  • Longer appointments may be required when seeing nurse for some procedures.
  • Appointments are for one person
  • We try to keep to time but the nature of some problems can make surgeries run late.  If this happens, please accept our apologies, the receptionist will keep you informed.

 

Access for the Disabled

The Surgery has appropriate access, toilet facilities and parking for disabled patients.  Guide dogs are welcome.

 

Home visits

These are for patients who are, seriously ill and cannot attend surgery, such as the terminally ill or bed bound, frail patients.  Some problems may be dealt with by telephone advice.
 
If you require a home visit please telephone the surgery before 10.00am.   The receptionist will ask for full details of the patients’ name, date of birth, address, telephone number and reason for visit.   This information will assist the doctor in planning the visits.   It is the practice’s policy to telephone the patient prior to making a home visit to ensure that the visit is absolutely necessary.

 

Telephone Advice

Many problems may not require an appointment or visit but can be dealt with over the phone.  Apart from telephone triage the most convenient time to telephone is 10.00 – 11.00am or 14:00-15:00.  You may be asked to leave your telephone number so that the doctor/nurse can ring you back.

Examples of problems that can often be dealt with by telephone advice :

  • Recurrence of a known problem
  • Diarrhoea and vomiting
  • Back or muscular pains
  • Problems which do not require a physical examination
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