Complaint Procedure

If you are dissatisfied with any aspect of the service, please speak to the Practice Manager as soon as possible, who will endeavour to resolve the problem immediately.   If you still have cause for complaint, please inform Practice manager in writing -  who will acknowledge and assess the complaint within three working days.  The complainant will receive a written reply within 10 working days of notification of a complaint unless investigation needs longer in which case he/she will be informed giving reasons. 

Full details of our complaint policy/procedure are available from the Practice Manager.  Please note that the Practice Manager is primarily responsible for dealing with complaints, however, if for any reason you do not feel able to address the Practice Manager with your complaint, please direct your complaint to senior partner - Dr Banik.  Your clinical care will, of course, not be adversely affected following a complaint. Dr banik welcomes feedback from patients so that patient care can be improved and any difficulties resolved as early as possible.

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