WHEN YOU NEED TO CALL A DOCTOR URGENTLY

We are not an Emergency Service, we will always try to help but in emergency dial 111 or 999

In the Daytime between 8:00am to 1:00pm and 2:00pm to 6:30pm, Monday to Friday (Excluding Public Holidays) please phone the surgery number: tel: 01303 851021. The receptionist will take appropriate action to contact a doctor immediately.

When the practice is closed the care of our patients is passed over to NHS 111 [ NHS Direct] and SEH, who employ experienced nurses and doctors who will evaluate your needs and provide the most appropriate medical care.  In the event that you are seen by an on-call doctor/nurse, information regarding your consultation will be passed back to the practice to ensure continuity of care.   When the surgery is closed patients should telephone the surgery on tel: 01303 851021 and listen to the recorded message.  The message will give you a contact number to call, you should have a pen and paper handy to record the number.

Please use this service thoughtfully, they may not have access to your medical records and can only deal with urgent problems

NHS 111 (Help Line) provides a national 24 hour a day, 7 days a week confidential health line, staffed by experienced nurses.   They can be contacted on 111 and their helpline is a valuable source of information and advice.  Please note this NHS 111 number can be used to phone in the case of an urgent problem when the surgery is closed. You can also visit the NHS 111 website by clicking here.

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