Accessibility statement for Park Farm Surgery

This website is run by Park Farm Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

The majority of this website is fully accessible.

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • except when using tools such as High Contrast in Google Chrome, you cannot change the font colour
  • there may be some old publication documents which are in PDF format, and haven't been designed for accessibility
  • there may be some Word, Excel, PowerPoint or Publisher documents which haven't been checked for accessibility and converted to PDF format
  • images, which contain text, may not have a text alternative, so people using a screen reader cannot access the information
  • you cannot skip to the main content when using a screen reader
  • content in tables, used to format text, may not be suitably formatted for screen readers
  • some widgets, outside editing control, may fail permitted contrast ratios
  • some content is embedded in our website, such as maps and videos, and you cannot easily scale these on screen


What to do if you cannot access parts of this website

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille:

  • call the surgery on 01303 851021
  • call into the surgery

We’ll consider your request and get back to you within 7 days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact us as above.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

Park Farm Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Issues with technology

The vast majority of our website works correctly on any web technology.

How our site looks and works is based on HTML5, and we test for, and support, the following browsers:

You may experience unexpected behaviour in other browsers.

Keyboard Support

This website can be navigated by using a keyboard with the following browsers:

This website cannot be navigated by using a keyboard with the following browsers:

Apple users could use Google Chrome as an alternative. We hope to include for Mozilla Firefox and Apple Safari by the end of 2020.

To navigate using the keyboard, the [Tab] key moves from the current position at one element at a time. Within the drop-down menu the following keys apply:

  • [Tab] to move sequentially through the drop-down menu
  • [Enter] to open or close a drop-down menu
  • [Up Arrow] or [Down Arrow] to move to the previous or next option in view
  • [Esc] to close the drop-down menu
  • [Home] to select first drop-down link
  • [End] to select last drop-down link


Non accessible content

The content listed below is non-accessible for the following reasons:

Issues with PDFs and other documents

Some of our PDF and Word documents are not able to comply with the requirements of the web accessibility standard. Where we create new PDFs, we use the PDF/A standard which is more accessible.

By September 2020 we intend to have completed the process of converting PDF and other documents into accessible web formats (other than documents published before 23 September 2018, where they’re not essential to providing our services).

Contrast Ratios not meeting requirements

Our website template has no issues with Contrast Ratios meeting WCAG 2.1 AA Success Criterion 1.4.3: Contrast (Minimum) however some widgets, outside editing control, may fail permitted contrast ratios. Our supplier will contact any suppliers where this issue is identified.

Tables used to format text

Some tables are used to format text however they do not always work well with screen readers. Any such tables will be reviewed and amended (or removed) by September 2020.


Non compliance with the accessibility regulations

Some images, which contain text, may not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We will look to either remove such images or provide text alongside a re-defined image by September 2020.


Content Management

It should be noted that practice staff are able to add content to this website using a Content Management system. Whilst every effort is made to add WCAG 2.1 AA complaint content this might not always be possible due to lack of website accessibility experience. Therefore it is possible some new documents may not be accessible, links may be added that are not meaningful, new layout tables may not read properly using a screen reader, and there may be new images added which contain text. Our website is reviewed annually by our supplier, and at this point any non-compliant elements will be pointed out to us.


Disproportionate burden

We do not consider any elements to be a disproportionate burden at present as we understand WCAG 2.1 AA. Should any come to light, we will update this section.


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we might have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


How we tested this website

This website was last tested on 10/1/2020. The test was carried out by our supplier webAdore.

We tested:

The test was carried out using:

Manual checks, including using screen reader Google Select and Speak within Google Chrome were also carried out.


What we’re doing to improve accessibility

We are actively looking to improve the accessibility on our website.

The improvements below have been identified on our current work schedule:

  • Identify and correct any text in images (by Sept 2020)
  • Identify and convert any essential pdf documents (by Sept 2020)
  • Identify and convert any essential non-pdf documents (by Sept 2020)
  • Identify and convert any tables used to format text that do not work successfully with a screen reader (Sept 2020)
  • Upgrade keyboard input to include Apple Safari and Mozilla Firefox (end 2020)


This statement was prepared on 23/9/2019. It was last updated on 10/1/2020.

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